Legal / Terms

Terms of Service

Effective and last updated on 18 July 2026.

1. Acceptance of these Terms

These Terms form an agreement between you and Scale Sparks Solution, the operator of ROAS.my. By registering, purchasing a plan or using the Service, you agree to these Terms and our Privacy Policy. If you use ROAS.my for an organisation, you confirm that you have authority to bind that organisation.

2. The Service

ROAS.my provides tools to build and host sales pages, receive and manage orders, operate checkout, connect payments and domains, run tracking and analytics, and use related integrations. Features, limits and availability depend on your plan and may change as the Service develops.

3. Accounts and security

  • Your account information must be accurate and kept up to date.
  • You are responsible for securing your Google account and devices.
  • You must notify us promptly if you suspect unauthorised access or misuse.
  • You are responsible for actions taken by users whom you authorise to access your account or properties.

4. Merchant responsibilities

You are responsible for:

  • your products, pricing, stock, fulfilment, refunds and customer service;
  • the accuracy of content, product claims, advertising, testimonials and information you publish;
  • providing privacy notices, obtaining required consent and lawfully processing your customers' data;
  • accounts, credentials, fees and compliance relating to payment gateways, advertising platforms, domains and third-party integrations; and
  • taxes, licences, permits and laws applicable to your business.

ROAS.my is not the seller, manufacturer, courier or a party to a transaction between a merchant and its customer.

5. Prohibited use

You must not use ROAS.my to:

  • commit fraud, send spam, conduct phishing, distribute malware or break the law;
  • offer prohibited products, content or services;
  • infringe copyright, trade marks, privacy or other rights;
  • interfere with security, test vulnerabilities without permission, bypass system limits or access another account's data; or
  • place an unreasonable load on the Service or its infrastructure.

6. Content, data and intellectual property

You retain your rights in the content, media and data you submit to ROAS.my. You grant us a limited, non-exclusive licence for as long as reasonably necessary to host, process, format, display, transmit and copy that content for the purpose of providing, protecting, supporting and improving the Service.

You confirm that you have the rights and permissions required to use that content. Your content will not be placed in the Public Library as a reusable template without your clear action or permission.

ROAS.my's software, system design, brand and original materials remain ours or our licensors'. Usage and performance data may be analysed for operations, security, research and service improvement. Statistics or benchmarks disclosed outside our organisation will be reasonably aggregated or de-identified.

7. Trials, subscriptions and payment

  • Trial periods, prices, billing intervals and plan limits are displayed when you register or purchase a plan.
  • A paid subscription renews automatically each month or year until cancelled.
  • Subscription payments are processed through Stripe. You authorise the payment provider to charge your selected payment method.
  • Fees charged by payment gateways, domain providers, advertising platforms or other third parties are not included in your ROAS.my subscription unless expressly stated.
  • Displayed prices exclude tax where applicable. Any tax required by law may be added to your bill.

8. Cancellation, refunds and failed payments

You may cancel your subscription at any time through the billing portal. Cancellation takes effect at the end of the current billing period, and paid access remains available until that date. We do not provide a refund or pro-rated credit for an unused portion of a billing period unless required by law or agreed by us in writing.

If payment fails or a trial ends, access to the dashboard or certain features may be restricted. Sales pages may remain available during the grace period displayed in the platform before being disabled. Data is not automatically deleted solely because a subscription ends.

9. Third-party services

ROAS.my may rely on providers such as Stripe, payment gateways, Cloudflare, email providers, advertising platforms and order management systems. We do not control their availability, policies, fees or actions. A disruption to a third-party service may affect a feature without constituting a breach of these Terms by ROAS.my.

10. Availability and changes

We work to keep the Service stable and use monitoring and backups, but we do not guarantee uninterrupted or error-free operation. We may repair, replace, add, limit or discontinue features for security, compliance, technical or business reasons. We will provide reasonable notice of a change that materially affects a subscription where practicable.

11. Suspension and termination

We may restrict content or suspend an account following a breach of these Terms, a security risk, a lawful request, failed payment or a risk to other users. For a remediable issue, we will try to provide reasonable notice and an opportunity to correct it. A serious breach may require immediate action.

You may stop using the Service and request account closure. Accrued payment obligations and provisions that by their nature should survive will remain in effect after termination.

12. Limitation of liability

To the extent permitted by law, the Service is provided on an as-is and as-available basis. ROAS.my is not liable for lost profits, sales, data, reputation or other indirect or consequential losses arising from your use of or inability to use the Service. Our aggregate liability for a claim is limited to the ROAS.my subscription fees you paid during the three months preceding the event giving rise to that claim.

Nothing in these Terms excludes any right or liability that cannot lawfully be excluded under Malaysian law.

13. Governing law and changes to these Terms

These Terms are governed by the laws of Malaysia. We may update them when the Service, our prices or applicable law changes. Material changes will be communicated through the platform, by email or through another appropriate notice. Continued use after the effective date constitutes acceptance of the updated Terms.

14. Contact

General and legal enquiries: [email protected]. Billing and payment enquiries: [email protected].

Terms of Service | ROAS.my